Reemployment Assistance FAQs

General Questions

My employment has been affected by COVID-19. How do I get help?

What is Reemployment Assistance?

What is CONNECT?

What are your hours of operation?

How do I file a claim? Where do I file a claim?

When do benefit claims begin?

Where do I go to file a claim?

Who pays for my Reemployment Assistance benefits?

Can I receive benefits if I am placed on part-time work?

Sometimes the system tells me to call back later. Why is that?


Filing Your Claim

What do I need to file a claim for benefits?

I am missing a piece of information, should I still file?

I have already filed within the last year; do I need to file another claim?

I am having trouble entering my citizenship/work authorization information.

Do I need to enter an employer I only worked with a short time?

I cannot enter one of my employers in the application, what do I do?

What do I do once I complete my application?


Requesting Benefit Payment

Where do I request my weeks of benefits?

How long do I have to request my benefits?

When I request my benefits, it says I have not completed the full registration with Workforce Services. I completed my profile already, how do I fix this?

What is a valid work search contact and what information do you need?

How many work search contacts do I need to provide to the department per benefit week?

When will I receive my debit card?

My profile says a debit card was issued, where is my debit card?

Why do I have a negative balance on my debit card?

Why isn’t my CONNECT PIN working for my debit card?

Why can’t I enter my Banking information on CONNECT?


Monetary Determinations

What is the maximum amount of benefits I can receive?

How are my benefits calculated?

I do not see my employer on my monetary determination. Why is that?

Was my request for monetary reconsideration received?

Was my request for monetary reconsideration received?

Will I be paid for my waiting week? Do I have to serve a waiting each time I reactivate my claim?

After filing a claim, my remaining balance was low. I went back to work, why do I not have more money available?

I see that I have benefits available on an older claim, am I able to receive this money?


PIN and Technical Questions

How can I reset my PIN to regain access to my profile?

Are there any restrictions for my PIN?

Are there any restrictions for the security questions?

Help, I received a technical error. What do I do?

When I enter my Social Security Number, Driver’s License, and/or State ID, the system says the information is not valid. What do I do?

Can I use my mobile device to file a claim or manage my benefits?

I am having trouble opening items in my Inbox. How can I access these documents?

How do I change my correspondence type?

I used to have notices in my Inbox. Why don’t I see anything in my Inbox?

When I submit my fact-finding questions, why do I get logged out and CONNECT doesn’t save my answers?

Was my uploaded document received in CONNECT?



Why does my claim say it is pending for adjudication? Why does my monetary determination say I have a pending eligibility issue?

What is considered being “able and available” for work?

What is the adjudication process?

What if my employer fails to respond?

Why are you asking about my old employer? I have worked somewhere else and I am not filing against them.

How long is the adjudication process?

I received eligible determinations, why haven’t I been paid yet?

Why have I not received a determination after completing my fact-finding?

Can I speak with an adjudicator?

I missed a call from an adjudicator. What do I do?

I disagree with my adjudication determination, now what do I do?

I was scheduled for an appointment with my local CareerSource do I have to go?


End of Your Claim

When does a claim end?

I have returned to work. How do I close/cancel my claim?

My claim ran out of money, what do I do now?

Do you have extensions available?


Overpayments & Fraud

How do I send a repayment to DEO for an overpayment?

Why did I get this letter regarding the Treasury Offset Program (TOP)?

I received a collections notice; do I pay it to you or pay it to the collection agency?

Why does the actual overpayment balance differ from what was provided by collections/TOP?

Can I view my overpayments in CONNECT?

What constitutes fraud related to overpayments?

How can I avoid committing fraud?


Tax Information

Are Reemployment Assistance benefits taxed?

What is a 1099-G?

What is a 49T?

How can I obtain a copy of my 1099-G and/or 49T for a tax year?

Why did I get a 1099-G for a year that I did not request benefits?